Dunkin' Donuts

Reviews about Dunkin' Donuts

• 1 / 5

  By Teri Cunningham
  I've postponed writing this review, yet my last visit sealed the deal. I guess I'm just a gluten for disappointment, or an optimist for hoping the next visit will be good.
  First off I work varied shifts, so trying to go thru drive-thru in the morning is almost impossible, yet every now and then I succeed, but when I am working an afternoon/night shift it's easy to get thru drive-thru, but here's the clencher......it's obvious this time of day is for not getting your coffee order correct!! Now you would think it shouldn't be a problem, it's slow, how hard can it be, it's not a stressful time ....but for probably my last 10 visits, I may have got my order correct 3 times, that's 3 out of 10, are you serious??!! I order the same thing every time, but it's not what I get, so either your training employees needs improvement, or only certain employees should be working drive-thru, for me to be asked is that this, or do you want sugar, and I reply I've never been asked that, you are the ones making it not me, so if I order that same all the time, why am I being asked a question of how it's made, if I say whole milk, why are asking and is that skim milk...ahh no I just said whole milk, is that caramel swirl, ahh no I just said caramel, it's a caramel macchiato people, why is it I get it wrong? Don't you have specs or a recipe of making it? The other day I knew I was not going to get what I ordered since I had to repeat my order again after he repeated to me the total incorrect item I was ordering, and then waited forever, he handed me my coffee, with a line of traffic now waiting behind me, I placed my coffee in my holder, rolled up my window and instantly the aroma I knew it was not what I ordered, not even close, tasted like a hazelnut coffee of some sort, no caramel, it was disgusting, which I ended up throwing out!
  Now I know you don't really care if I visit your location again and I won't, but I will definitely go to your competitor since I never throw my coffee away when they make it, and yes their price is higher, but yours cost me more because I end up throwing it away without finishing....
  Never to return....train your staff
  ps- I'm a Customer Service Rep in a very large company, so yes, you needed to receive this review.
  March 01, 2017